Meal Account Information
Parents or guardians may request restrictions on a student’s meal account—such as limiting a la carte purchases—by contacting the Child Nutrition Services (CNS) Department by phone at 513-686-1796 or by email.
CNS will make every effort to honor these requests; however, our top priority is ensuring that students receive the nutrition they need to succeed throughout the school day. If a student does not have access to food during their scheduled meal time, they may be provided with a complete meal, and the cost will be charged to their account.
Important: When account restrictions are in place, a la carte items cannot be charged or purchased under any circumstances.
For questions regarding restrictions please contact us!
Negative Balance Guidelines
- Students with a negative balance can still receive a complete meal at breakfast and lunch each day.
- Students will not be permitted to charge a la carte items, such as snacks, drinks, or extra entrees, until their balance is paid in full.
- Any funds deposited to a student’s meal account will first be applied to any outstanding balance before they can buy non-meal items.
- Low-balance notices will be sent to families through an automated notification each Wednesday. Additional reminders will be sent monthly via email or mail.
- Families are encouraged to sign up for low-balance alerts through Payschools Central to help monitor account status
Review our complete list of Student Meal Charge Guidelines here.
Refunds
To request a refund, transfer your students meal balance to another student, or to donate funds for any reason, click HERE and fill out the request form, or email
zinneckerc
@sycamoreschools.org
email